Refund policy
Return Eligibility & Exceptions You may request a return within 40 days of delivery. To qualify for a return, items must:
- Be unused and unwashed.
- Be in original condition with all packaging, tags, and accessories.
- Include an order number or proof of purchase.
The following items are not eligible for return:
- Final-sale or clearance items.
- Gift cards or digital products.
- Personalized or custom-made items.
Damaged or Defective Items If your item arrives damaged or defective, please contact us immediately at support@beisuny.com. While we recommend reaching out within 7 days of delivery to expedite your claim, your 40-day return window still applies to all defective merchandise. After review, we will offer a replacement or issue a full refund at no additional cost.
Return Process & Shipping Costs To start a return, please email support@beisuny.com with your order number and photos of the item. Our team will reply within 1–2 business days with return instructions.
- Return Fees: We do not charge any restocking fees.
- Return Shipping: Beisuny covers return shipping for damaged, defective, or incorrect items. For "change of mind" returns, the customer is responsible for the return shipping costs.
- Approval: Returns sent without prior approval may not be accepted.
Refunds & Exchanges Once your return is received and inspected, we will notify you by email.
- Refund Processing: Approved refunds are issued to the original payment method within 5–7 business days.
- Shipping Fees: Original shipping fees (if charged) are non-refundable.
- Exchanges: We do not offer direct exchanges. Please return the original item for a refund and place a new order.
Contact Us 📧 support@beisuny.com
📍 1802 Sirrine Dr, Santa Ana, CA 92705, United States.
🕒 Mon–Fri, 10:00 AM – 6:00 PM (PST).