At BeiSuny, we take pride in the quality of our eco-friendly wheat straw kitchenware. If you are not completely satisfied with your purchase, we are here to help. Our return, refund, and cancellation policies are designed to be straightforward, transparent, and fully compliant with United States consumer protection standards.

1. 30-Day Return Window

You have 30 days from the exact date your package was marked as delivered by the carrier to request a return and refund. If 30 days have gone by since your delivery, we unfortunately cannot offer you a refund or exchange.

2. Return Eligibility & Product Condition

To qualify for a successful return and full refund, your item must meet the following strict conditions:

• The item must be unused, unwashed, and in the same pristine condition that you received it.

• The item must be in its original packaging (including all tags, boxes, and inserts).

• Proof of purchase (your BeiSuny order number and order confirmation email) is required.

3. Order Cancellations

We process orders quickly to ensure your wheat straw products arrive as fast as possible. If you need to cancel your order, please note our guidelines below:

• Cancellation Window: Please email us immediately at support@beisuny.com within 12 hours of placing your order.

• Before Shipment: If your cancellation request is received within the 12-hour window and your order has not yet been processed or shipped, we will cancel your order and issue a 100% full refund to your original payment method immediately.

• After Shipment: If your order has already been processed or handed over to the shipping carrier, we cannot cancel the order. In this case, please wait for the package to arrive and then follow our standard 30-Day Return Process to ship the item back to us for a refund (return shipping fees will apply as per our Customer Remorse policy).

4. Return Shipping Costs & Responsibilities

• Customer Remorse: If you change your mind, ordered the wrong size/color, or no longer need the product, the customer is responsible for paying the actual return shipping costs. Return shipping fees are non-refundable.

• Defective, Damaged, or Wrong Items: If the product arrives damaged during transit, defective, or if we sent you the incorrect item, BeiSuny will cover 100% of the return shipping costs. We will provide a pre-paid shipping label via email in these instances.

5. How to Initiate a Return Process

Please do not send your purchase back to the shipping address listed on your package without contacting us first. Unauthorized returns will not be processed.

• Step 1: Email our customer support team at support@beisuny.com within your 30-day window. Please include your Order Number, the name of the item(s) you wish to return, and a brief reason for the return. (If the item is damaged, please attach clear photos).

• Step 2: Our team will review your request within 24–48 business hours and provide you with the authorized return shipping address and detailed instructions.

• Step 3: Pack the item securely and ship it back to us using a trackable mail service. Please email us the tracking number once shipped.

6. Refunds & Processing Time

• Inspection: Once your return package is received and inspected at our facility, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund based on the item's condition.

• Approval & Payment: If approved, your refund will be processed immediately. A credit will automatically be applied to your original method of payment (credit card, debit card, or PayPal) within 5 – 7 business days.

7. Late or Missing Refunds

If you haven’t received a refund yet, please follow these steps:

1. Check your bank account or payment statement again.

2. Contact your credit card company or bank. It often takes some processing time before a refund is officially posted to your account.

3. If you have done all of this and you still have not received your refund, please reach out to us at support@beisuny.com.

Contact & Support Information

For any questions regarding returns, cancellations, or refunds, please reach out to our dedicated support team:

• Business Address: 2302 New York Ave, Huntington Station, NY 11746, United States

• Customer Support Email: support@beisuny.com

• Service Hours: Monday – Friday: 10:00 AM – 6:00 PM (EST).