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Tracking Your Order

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Tracking Activation Timelines

  • Initial Activation: Tracking numbers generally become active in the carrier’s system within 24 to 48 hours after you receive your Shipment Confirmation email.

  • Weekend/Holiday Scanning: If you receive a tracking number on a Friday evening or during a holiday, the carrier may not scan the package until the next available business day.

Understanding Your Tracking Status

You may see the following common statuses when tracking your package:

  • Pre-Transit / Label Created: We have printed your shipping label and prepared your package, but the carrier has not yet picked it up or scanned it into their facility.

  • In Transit: The carrier has your package and it is moving through their network toward your destination.

  • Out for Delivery: The package has reached your local distribution center and will be delivered to your address today.

  • Delivered: The carrier has recorded the package as successfully dropped off at your specified address.

Delayed or Missing Tracking Updates

Sometimes, carriers fail to scan packages at every transit hub.

  • Stuck in Transit: If your tracking status has not updated for more than 5 consecutive business days, you must contact us at support@beisuny.com so we can investigate the delay with the carrier.

  • Marked as Delivered but Missing: If your tracking shows "Delivered" but you cannot locate the package:

    1. Check your porch, side doors, and mailbox.

    2. Ask your neighbors if the package was accidentally delivered to them.

    3. Wait 24 hours, as carriers sometimes mark packages as delivered prematurely.

    4. If you still cannot locate the package after 24 hours, contact us immediately to initiate a missing package claim.